The company is based in Kungsbacka. The company's postal address is Gamla Onsalavägen 2, 434 31 Kungsbacka. Organisation number: 559440-8907.
If you wish to contact us, please send an email to info@lillenodoris.se with your enquiry and your contact details, and we will get back to you shortly.
Orders
When you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address.
If there is an error in the order confirmation, you must contact us immediately via email at info@lillenodoris.se.
Delivery
Our standard delivery times are 1–4 working days.
If delivery delays occur (without prior notice of a longer delivery time), you should contact us via email at info@lillenodoris.se.
Within Sweden, we charge SEK 149 for uncollected packages or packages that cannot be delivered due to incorrect address information. For Finland, Denmark, and Norway, the equivalent charge is SEK 199.
Prices
All prices in the store are stated in SEK, DKK, NOK, or Euro, and include 25% VAT.
We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, or incorrect information. We strive to always offer the best prices on the market. If we fail, our price guarantee ensures you receive the lowest price for our products. This guarantee applies to Swedish competitors only and requires the item to be in stock at the time of purchase. The product must be of the same quality and available at the competitor's store. You only need to document and prove that the product can be purchased at the specified price.
Returns
When purchasing items on the website, you have a statutory 14-day right of withdrawal, starting from the day you receive the item(s) you ordered.
5.1 When exercising your right of withdrawal:
You must notify us of your decision to withdraw. The notification must be sent to info@lillenodoris.se. Your message must clearly state your name, address, email address, order number, and which items the return relates to.
Our satisfaction guarantee applies even if the seal is broken. You are entitled to try the product, and if you are not satisfied, you can return it and receive a refund.
You should return the items immediately and no later than within the statutory 14 days after notifying us of your withdrawal.
You are responsible for the return shipping cost, as well as the condition of the products during the return. Therefore, the products should be well packaged and returned in their original packaging. Products with a value exceeding SEK 399 must be sent using a trackable shipping method.
We reserve the right to deduct an amount from the refund corresponding to the decrease in value compared to the original value of the product if it has been used or damaged.
5.2 The right of withdrawal does not apply to:
Custom-made products that have been tailored specifically for you or have a distinct personal touch as per your wishes.
Services that have been fully completed and where you expressly agreed to the service beginning without the right of withdrawal.
Goods that deteriorate quickly, such as food.
Single issues of newspapers or magazines.
For more information about the statutory right of withdrawal, see here.
Complaints and Warranty
We inspect all products before shipping them to you. Should a product still be damaged or incorrectly delivered upon arrival, we commit to rectifying the issue free of charge in accordance with current consumer protection legislation.
You must always contact us for approval before returning a defective item.
The complaint should be submitted immediately after the defect is discovered.
We offer a 1-year warranty on all products in our range.
6.1 How to proceed with a complaint?
Any defects or errors must be reported to info@lillenodoris.se, including your name, address, email address, order number, and a description of the issue.
If we cannot rectify the issue or provide a replacement product, we will refund you for the defective item in accordance with applicable consumer protection legislation. We cover the return shipping cost for approved complaints.
We reserve the right to deny a complaint if the item is found not to be defective under current consumer protection legislation. For complaints, we follow the guidelines of the National Board for Consumer Disputes (ARN), see arn.se.
Limitation of Liability
We take no responsibility for indirect damages that may result from the product.
We do not assume liability for delays or errors due to circumstances beyond our control (force majeure), such as labour disputes, fire, war, government decisions, or reduced or non-delivery from suppliers.
Furthermore, we are not responsible for any changes made to products or product characteristics by the supplier and other factors beyond our control.
Product Information
We reserve the right to make printing errors on this website as well as sold-out products at the time of your order. We do not guarantee that the pictures reflect the exact appearance of the products, as minor differences in colour can occur depending on the monitor, photo quality, and resolution. We always do our best to display products as accurately as possible.
Cookies
According to the Electronic Communications Act, anyone visiting a website must be informed about the use of cookies. When visiting this website, cookies will be stored on your computer. These cookies are so-called session cookies and are used to keep track of your user session (e.g., login) and your shopping basket. Session cookies disappear when you close your browser. If you do not accept the use of cookies, you can set your browser to automatically deny cookies or to inform you when a website uses cookies. Please note that some features of the website may not function correctly without cookies.
Personal Data
By shopping at Lillen&Doris, you accept our data protection policy and the processing of your personal data.
We protect your personal privacy and do not collect more data than necessary to process your order. We never sell or disclose your data to third parties without a legal basis.
Lillen&Doris is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and the occasions when you have requested newsletters or promotional offers - to adapt the marketing to your individual needs.
Below is a summary of how we store and process your data according to the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
To handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored for as long as we have a legal basis to process your data, for example, to fulfil the agreement between us or to comply with a legal obligation under the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions, and similar mailings are only carried out with your consent.
10.4 What data is shared and for what purpose?
Payment providers: When making a purchase, information is shared with our payment provider. The data stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, the personal ID number of the payment provider is also saved. The information is stored to complete the purchase and to protect the parties against fraud.
Shipping companies: To deliver your orders and fulfil our agreement, we share information with the shipping company. This includes your first and last name and address for delivery. Email address and/or mobile number may also be shared for notification purposes.
Newsletter: If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. You can unsubscribe from the newsletter at any time.
10.5 Your rights
You have the right at any time to request access to the data we have stored about you. Requests should be sent to us in writing.
You also have the right to have your data corrected or deleted. However, we cannot delete data that constitutes a legal obligation, such as under the Accounting Act, or when there are other legitimate reasons for retaining the data, such as unpaid debts. Deletion of data may also mean that we cannot fulfil our obligations to you.
10.6 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, handle, and communicate sensitive information such as personal data and passwords securely.
We use a Swedish platform hosted on servers within the EU.
Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Disputes and Choice of Law
In the event that a dispute cannot be resolved in agreement with our customer service, you as a customer can contact the General Complaints Board, ARN. You can find more information on their website www.arn.se.
For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission’s dispute resolution platform, which can be found at https://ec.europa.eu/odr.
In case of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
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